Bachelor’s degree required; MBA or graduate degree preferred
· 6-8 years relevant supervisory/team handling experience at a AM/DM/Mgr. level, preferably in an outsourced environment
Amazon Recruitment 2022
Leading Company In India Vendor Associate Post In all over India. We Are Hiring Candidates Who Are Interests For This Posts.
Responsibilities include:
· Liaison with partner teams to manage productivity and quality metric performances for the assigned sites
· Daily and weekly operations management, including detailed reporting and metrics preparation
· Creates ad-hoc operational reports, status updates on a need basis and contribute to the development of reporting systems
· Responsible for KPI achievement and improvement, including the measures of performance, effectiveness, employee engagement and customer satisfaction
· Share operational and quality best practices across the Amazon Customer Service network
· Solve complex customer service issues and proactively prevent negative service trends, conduct root cause analysis and process standardization
· Develop and maintain strong working relationships with employees at every level in the company and with Customer Service vendors to identify, analyze and solve problems
· Demonstrate a management style that encourages participation and ownership, along with a continuous focus on action, customer satisfaction, support personnel satisfaction and financial management
· Project Manager for new implementations
· Conduct all business with the highest ethical and professional standards
PREFERRED QUALIFICATIONS
· An entrepreneur; you act and make decisions like
an owner
· Strong organizational skills and attention to
detail
· Strong communication, reading comprehension, and writing skills
· Ability to handle multiple priorities and to
meet deadlines in stressful situations
· Strong technical and analytical aptitude
· Domestic and international travel required
· Ability to think big and influence across all levels of an organization
· Proven experience in project management
