Tata Motors Recruitment 2023

The Customer Support Analyst (Fresher) is responsible for providing excellent customer support to Tata Motors' customers. This includes tasks such as answering customer inquiries, resolving customer issues, and providing customer support. This is an entry-level position that offers the opportunity to learn about customer support and gain experience in a leading automotive manufacturer.

Responsibilities:

• Responsibilities:

  • Answer customer inquiries via phone, email, and chat
  • Resolve customer issues
  • Provide customer support
  • Escalate customer issues as needed
  • Maintain customer satisfaction
  • Identify and recommend opportunities to improve customer experience
  • Stay up-to-date on the latest customer support trends and best practices

• Excellent communication skills, both written and verbal.
  • Strong communication skills
  • Excellent listening skills
  • Ability to remain calm under pressure
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office Suite
  • Knowledge of customer support best practices
  • Customer-oriented mindset
  • Problem-solving skills
  • Empathy